Category: marketing-gestalt.

Here we go. It’s 2012. The year the Mayan calendar marks the end of a 5,126-year era…December 21st to be exact. Forget crafting your social media guidelines. What kind of year are we facing? Is it another Y2K or something else?

One school of thought is convinced that it’s the end the world. Dooms day. Book of Revolution fire and brimstone stuff. Armageddon. The total destruction of life as we know it. Then again, there’s another school of thought that believes we are on the doorstep of a new beginning…a period in human history of great transformation and enlightenment. I think most of us would prefer the latter direction.

Yet amidst all this uncertainty, how are you approaching the year? Have you changed your business plans and marketing strategy development? Are you pulling back on your email marketing programs or direct mail campaigns? Maybe your marketing budget is being diverted and invested in alternative strategies such as a fallout bunker or survival gear.

Or, is it business as usual. Are your strategies for the year proceeding as planned? Focused on the economy and going to market with new products or services. Striving to retain your customer base and acquire new customers.

However you and your organization have elected to approach the year, let’s make it a great year! Let’s make it an extremely productive and positive year…one of the best years in the history of our organizations. That’s how we going to approach the year and I have the feeling we won’t be alone.

Here’s to a great year! I hope we all experience much joy and success in 2012 and for many years to come.

My 2012 Resolutions

The tradition of setting New Year resolutions has never been high on my to-do lists. However, due to the possible significance of this year and the need to post more blog content, I’ve decided to give it a shot. After a few seconds of serious thought, I’ve landed on these resolutions:

Blog two to three times a week to improve our firm’s SEO and business development activities.

Incorporate compelling CTAs on our blog page to execute upon our marketing communications strategy to capture qualified leads via the Internet.

Improve our Website’s organic search ranking by building in the right mix of key phases into each blog such strategic brand management, marketing strategy development and measured marketing.

See I’m trying. Unfortunately, the Message Meter programmed into the Compendium Blogware that we use and offer to our clients is telling me to write a paragraph without any key phases in this post. And now that I’ve done that, it’s telling me to increase my score by adding more keywords.

It’s a hard task master, but let’s try adding two more key phases…interactive Website design and direct marketing solutions. Nope, I’m still not there. This resolution stuff might be harder than I thought. Having the right mix of key phases to the word count in a post is tough.

Finally, that did it. The green bar in the Message Meter is happy. It says “good work, your post has a good number of keywords.” Great! Maybe I’ll be able to keep these resolutions after all.

Why not?

Do you see the way things are and ask why? Or, are you someone who sees what things can be and asks why not? Paraphrased from a statement made by JFK, great philosophies and beliefs like this are why the United States put men on the moon.

It’s one of the reasons why our firm is named Lunar Strategies. It’s why we come to work every day so we can put our thinking and energy into financial marketing solutions, healthcare marketing services and agriculture advertising that strives to differentiate our clients from organizations who only ask “why.”

It’s also why we don’t just focus on one area of the business. We pride ourselves on being students of a changing communications field so we can guide our clients with best practices and strategies. As we move into 2012, our field needs people who ask why not. All one has to do is look at the development and application of social media and mobile marketing to understand the need to see what the world can be.

That’s how we see it, apps and all.

Is direct mail dead?

Are the calls of direct mail facing extinction accurate or premature? Obviously email marketing programs, social media and mobile marketing strategies are having an impact. As a result, standard mail delivery has dropped by 20 percent since 2007.

We’re told that direct mail letters have been on a constant decline over the last 5 years. Email is cheaper, faster and generally gets a better response. Just look in your inbox, a number of company holiday cards have been replaced by Holiday eCards. Production and mailing costs has also kept contests or “junk mail” promotions to a minimum. Now you receive them as “spam” emails instead. And the desire to produce and mail beautiful full color catalogs is also declining. Online catalogs provide more information, color options and 360 degree views of products. Monster and other job sites have all but eliminated paper resumes. Mailing cover letters and resumes has been replaced by posting or submitting electronic ones. Yet, newsprint circulars and flyers are still one of the most effective forms of direct marketing and the one that supermarkets and big box retailers still use effectively.

While we find these claims to be plausible, our findings show they are greatly exaggerated. We continue to use and test direct mail with great success. As effective financial marketing solutions, we helped to grow the Sallie Mae Consolidation Division from $1.2 billion to $19.5 billion over a five year period. We tested variables from the verbiage to variable data to formats to the call-to-action/response path. Every quarter we set up test cells and evaluated letters, envelopes, snap-paks, etc. In another service industry, healthcare marketing services, we segmented audiences, crafted targeted messaging and pushed for a strong incentive offer with two recent direct mail campaigns for Franciscan St. Francis Health. We also tested letters verses die-cut mailers and different creative via over-sized postcards. The reported results are exceeding the client’s objectives.

What makes us bristle is when clients or prospects say that “direct mail doesn’t work.” Our immediate questions range from: Was it really the direct mail piece or the mailing list, offer or creative? When testing is not part of the performance metrics, who is to say for sure?

In today’s competitive environment, the decline in standard mail delivery is offering new opportunities to get your direct mail piece opened. From demographics to mailing lists, audience segmentation to relevant messaging, call-to-actions and offers to creative formats, we work with our clients to develop each element as well as the test cells and performance metrics to apply to the direct marketing solutions and future direct marketing strategies. It’s how we prove that direct mail works and how to use it to generate a lift in response rates and revenue.

1. The new solution for digital apps and print is a 3-D logo, but your logo is as flat as the economy.

2. As a new millennial brand identity design, your logo’s orbits or swoops are caught in a time warp and are being pulled into a black hole.

3. The color palette for your logo was a popular design choice for hotel rooms in 1980.

4. The sky is blue and the Earth is mostly water so that’s why a majority of corporate logos must be blue.

5. Your logo is green and has nothing to do with the environment or the eco movement.

6. The logotype is Times Roman.

7. You had no idea that major corporations like AT&T, Apple, McDonalds and Prudential have modified their logos overtime to keep with the times.

8. More and more of your customers and stakeholders are asking, “What is it?”

9. A second cousin on your dad’s side created it.

10. Just look at it, it’s ugly.

All joking aside, when was the last time you took a good hard look at your logo? Over the years, logos can tarnish and struggle against the times and competition. Maybe it’s time you consider investing in a new brand identity design. As a strategic branding firm, we have assisted a variety of organizations with logo designs and logo makeovers. Whether your logo needs to be updated or completely overhauled, our brand strategists will walk you through the process. We start by assessing the need, competitive space and overall value as well as understanding your brand marketing strategy and determining core requirements before any design solutions are ever developed or shared. Or if you prefer, you can order a new logo design online for cheap and make my next “Top 10”; list.

If this is an ongoing question within your organization, then let’s make a quick business case for blogging.

Customers who read blog postings tend to skew toward first-time readers by an 80 percent margin, so there’s a greater chance to secure them as a new lead and convert them into a new customer.

That’s a good reason, but here’s another one. The reason most social media guidelines and digital marketing strategies include blogs as a best practice.

Blogs improve SEO and the click-through rate to your Web site. How? The keywords and key phases crafted into purposely written blogs work with Google’s search algorithm to increase your site’s listing on the organic side of the search engine results page. That’s why our clients blog. Not to build a following, but to build their site’s search listing on the first page. They know that the organic side is prime real estate because the click-through rate is significantly greater than any pay-per-click listing.

So if the Internet is a key part of your marketing communication strategy then blogging is worth the investment.

What if viewers of online videos could grab information about the topic being presented as their interest is triggered…without losing their place in the video or waiting for the video to end and searching for that content. No annoying automated pop-ups or other intrusive technology either. Interaction totally controlled by the viewer which entices them to stick around.

Think of the possibilities! A video posted of a banking specialist sharing smarter ways to handle money. As he or she speaks, giving viewers the ability to see product comparisons, promotional offers, download mobile banking apps, or make an appointment to discuss college or retirement funding…all treaded within the context of the video and a single click away. How’s that for financial marketing solutions to monetize online videos.

What about patient testimonial videos used by most hospitals. The importance and details behind each story could do even more good. Viewers could retrieve facts on the medical condition and stats on their risk, secure information on screening options, new treatments and procedures, schedule an appointment or learn about upcoming health fairs.

How about DIY videos that give the homeowners the option to view product photos and specs, purchase items then and there, download coupons or installation drawings, access downloadable tips or steps, email questions or have an online chat with a company rep and then jump back and finish watching the video.

What about marketing non-profit organizations with compelling and emotive videos that give viewers the ability to open an online donation form at that moment they are moved to do so, get access to reports on the organization or share charts on how the money is used, as well as include additional videos and photo on your mission and cause. Employee training and corporate Intranets could also be changed forever too. These videos could be directly linked to surveys for instant feedback and measurement. Complex subjects like product sales, customer service and strategic brand management could be delivered in one comprehensive and compelling package that supports the seven learning styles as well as allowing for testing, retesting and fun internal contests.

And what if this video technology was a simple add-on platform to your existing video assets? Plus it included analytics that allow you to test, track and retool the content to improve interaction and overall results. It’s not science fiction. It’s real and it’s available today! Visit meboxmedia.com. Tell the group involved in your Web marketing strategy, customer engagement, human resources and corporate training. If they are slow to adopt this video technology, then give Lunar Strategies a call. We’ll show you how to launch these external and internal digital marketing strategies.

When else can you push aside your workload and stop fretting about customers and pending deadlines to muse about stuff you find cool or controversial? After all, you have management’s blessing.

So what topic tickles your fancy today? One of the company’s philanthropic causes, some viral video an associate recently shared with you, a local interest story like your sister’s band gig at the corner pub, or how about conveying your opinion on something topical? After all, you have a point of view to share.

Unfortunately, there’s the rub and relevance. Too many corporate bloggers are be missing the point completely. Content is critical. Not only from a brand reputation and brand marketing strategy perspective, but because blogs are the SEO strategy that targets the organic side of the search engine results page. Blog content is top dog in Google’s search algorithm and a core part of your digital marketing strategies.

And since people who read corporate blogs tend to skew toward first-time visitors by an 80 percent margin, there’s a greater opportunity to secure new leads and convert them into new customers.

That’s why you need to establish social media guidelines, especially around blogging so posts improve your search rankings, generate inquiries and work within strategic brand management plan. Get your associates to blog with a purpose, as do we. For example, this blog contains the right balance of keywords and phrases to improve the SEO for our Web site. Whether you read it or not, or become a follower, posting blogs are helping to get us on page one. And monthly analytics provided by the Compendium blogware allow us and our clients to recalibrate and add new search terms to the mix.

Worldwide market penetration of smartphones is predicted to reach 49.2 percent in 2011. In some audience segments the usage is even higher. More that 15 million American consumers purchased tablet devices in 2010 alone.  So with half the planet and a growing number of US tablet users potentially carrying a QR decoding app everywhere, does it make sense to begin dropping QR codes into your print advertising, direct mail, out-of-home media and sales collateral? We agree with other marketing executives and say “absolutely.” This CTA is worth testing as part of your mobile marketing strategies and Web marketing strategies. That’s why account planners and brand strategists are testing it’s use, measuring it’s effectiveness and refining how best to deploy it.

Besides the obvious and highly coveted measured marketing component, QR codes give your target audience immediate access to information in a text or video format on their mobile device of choice. Right there and right now! We have tested this technology on posters to help educate hospital staff and physicians on the conversion to a single electronic medical records system and to promote a college planning Website via bus signage and to launch a new mobile banking app. We’ve also discussed using QR codes on sales collateral for a b-t-b client and interestingly, in an annual report to link the shareholders letter to an online video featuring the CEO. It goes without saying, but we are not viewing it as a fad. We are seeing it as a way to tap the emerging and evolving mobile marketing phenomenon. What about you? How do you plan to test QR codes as part of your marketing communications strategy?

Why do people focus their time and energy on “what’s wrong,” instead of on “what’s right?”

Over the last twenty-five years, I’ve been fortunate to interact with people from all kinds of professions, levels of experience, and demographic and socioeconomic backgrounds. I’m continually fascinated by people’s behavior, bias and belief systems. 

However, I’ve recently noticed a disturbing trend. In both internal and external group meetings, I’m seeing more and more people working from a negative perspective. It doesn’t matter if we’re discussing sales and marketing strategies, messaging or creative ideas for grassroots programs, non-traditional media, social networking, advertising, direct mail, websites, collateral or whatever.